Have questions about our services? Find the answers here.
Chambers of Commerce Group Insurance
Cowan
Desjardins Insurance
Great- West Life
Industrial Alliance
Johnson Inc.
Manulife Financial
Maximum Benefit or Johnston Group
Standard Life
Sun Life Financial
Royal Canadian Mounted Police
Veterans Affairs Canada
We have special online connections with most insurance coverage. With your insurance client numbers, we are able to connect to the insurance company and have them directly pay for your visit automatically – less work for you! If there is a deductible or co-payment required, we can let you know that as well and process that on the spot.
For physiotherapy, we don’t require a referral for any of our services as we are direct access providers. However, your extended health plan may require a referral as a condition of your coverage. If you have extended health coverage and are hoping for reimbursement or direct billing, you may want to check the details of your plan.
We accept Visa, Mastercard, Interac, and Cash.
Our primary clinic specialty is physiotherapy. Of course with experience comes specialization, and we certainly focus on the treatments we have found tried and true over the years and the new treatments that have sufficient evidence backing them. Check our our “Services” pages for more detail.
ICBC / WorkSafe Claim? If you have been injured in a work or car accident (ICBC or WorkSafe Claim), please come about 15 minutes early to help us get this done.
Private Client / Extended Benefit Coverage? If you do not have one of these claims, you will have about 5 minutes of paperwork but if you registered with out online booking, you are ready to go, but still great if you can get here 5 minutes early.
For low back and lower extremity issues, it is best to wear or bring some gym shorts to wear. We do have shorts at the clinic as well if you need or prefer – they may not be stylish though :). If we are treating your neck, shoulder, or upper back, women should wear a sports bra or tank top. We do have gowns available if you need or prefer.
Generally your first appointment will take about 45 minutes, but sometimes up to an hour. It will depend on the type fo condition of injury we are assessing. Follow-up appointments are approximately 30 to 45 minutes
You do not need a referral for a private assessment.
However, generally you will need a referral from a healthcare professional for the device to be covered by a funder. Policies vary greatly in this regards. For example, if you have Blue Cross coverage, we can provide the referral for you so no need to go anywhere else! Check with your insurance provider and see what your particular plan requires. Most often, a physician referral will be required for most devices. We are happy to send a letter to your physician after assessment to help with obtaining this.
We have prescribed and fabricated hundreds of devices (orthotics, bracing, other medical equipment) for Worksafe. We can do all of the pre-approval paperwork for you. It is generally best to have a referral from your doctor, physiotherapist, or other health care provider and to have discussed the possibility with your WorkSafe claim manager.
Unfortunately, no. Extended health insurers do not allow direct billing for medical equipment of this sort. We do provide you with all the paperwork necessary to get your reimbursement as soon as possible.
Yes absolutely!! We take pride in helping you navigate systems, including insurance. Jeremy has been involved in orthotics for 20 years and is familiar with the requirements of most plans. However, insurance changes frequently, so it is always good to contact your insurance to get the most up to date information on what is required to make sure you get your coverage. We can help you from there.
A great number of conditions can benefit from proper control of the foot arch and other mechanics These include plantar fasciitis, achilles tendonitis, metatarsalgia, bunions, degenerative great toe arthritis, shin splints, patellofemoral knee pain and more.
All custom braces are made of metal or rigid plastic, so yes, absolutely.
If we are arranging for a prefabricated brace, it depends on the brace. For example, ligament stability and osteoarthritis braces almost always have plastic or metal. Kneecap control braces sometimes do. And compressive and proprioceptive braces have other properties (such as medical grade compression) that are sometimes covered by extended benefits. It can also depend on the insurance companies particular definition of these properties.
The best thing to do is to contact us for an assessment to determine the appropriate brace for your condition. We can then look at your coverage and decide if the recommendation is likely to fit the criteria. We can also complete a predetermination letter and submit to your insurance so that you know for sure the brace will be covered before you make your decision.
Yes, and at a discount. See price list for 2nd pair cost. Cost of a second pair at the time of ordering the first is 1/2 the price of the first pair. It is less expensive because the vast majority of the work is done for the first pair.
Yes, every pair is casted from either a foam or plaster cast depending on what is indicated by your specific condition and foot type. We believe the best device is made with a full, 360 degree assessment so we do supplement the casting information with an extensive analysis of your symptom history, a clinical biomechanical exam, imaging review, and computerized / video gait analysis as needed.
If this is your first time with us, typically the assessment will take 45 minutes.
Most custom knee braces are made within 7-10 days. Orthotics are typically made within 10 to 14 days?
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